Refund policy

Last updated: September 18, 2026

Thank you for shopping at Solace. We want you to be genuinely happy with your Heated Bluetooth Eye Massager, so we back every order with a 90-day money-back guarantee.

**90-Day Money-Back Guarantee**
If you are not satisfied with your purchase for any reason, contact us within 90 days of receiving your order at bellemaresimonolivier@gmail.com and we will issue a full refund to your original payment method.

**Damaged or Defective Items**
If your item arrives damaged or stops working properly, contact us right away with photos or a short video of the issue and we will send a replacement or issue a full refund, at no cost to you.

**How to Request a Refund**
Email bellemaresimonolivier@gmail.com with your order number and the reason for your request. We aim to respond within 1-2 business days and process approved refunds within 5-10 business days to your original payment method.

**Late or Missing Refunds**
If you haven't received a refund after it's been approved, first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you still have not received your refund, contact us at bellemaresimonolivier@gmail.com.

**Contact**
Questions about our refund policy can be sent to bellemaresimonolivier@gmail.com